Refund and Cancellation Policy

Effective Date: February 18, 2026
Last Updated: February 18, 2026

This policy explains how subscription cancellation and refunds work for FlowSynk paid plans.

1. Scope

This policy applies to paid subscriptions purchased through FlowSynk checkout and billing links. If your contract or order form states different terms, the contract/order form controls.

2. Merchant of Record

For many transactions, Polar acts as merchant of record. Where Polar is merchant of record:

Polar is seller of record on the transaction.
Polar processes payment methods and issues receipts/invoices.
Refund execution and chargeback workflow may be handled through Polar systems.

3. Cancellation

You can cancel renewal at any time via:

The customer billing portal.
In-app billing settings (if available).
Written request to support@flowsynk.com if self-service is unavailable.

Unless required by law, cancellation stops future renewals and remains effective at the end of the current paid term.

4. Refunds

Default policy:

Monthly plans are non-refundable once a billing period starts.
Annual plans may be eligible for partial or discretionary refund within 14 days of first annual purchase.
Upgrades may be prorated as shown at checkout.
Downgrades generally apply on next renewal date.

FlowSynk may grant goodwill refunds at its sole discretion.

Where required by law, mandatory consumer cancellation/refund rights apply.

5. Disputes and Chargebacks

If you believe a charge is incorrect, contact support@flowsynk.com before opening a card dispute. We may suspend accounts involved in abusive chargeback activity, subject to applicable law.

6. Taxes

Applicable taxes may be added by merchant of record based on billing address and legal rules. Tax amounts are generally non-refundable except where required by law.

7. Service Suspension and Termination

Failure to pay may result in suspension or downgrade of Service access after any applicable grace period.

8. Contact

Billing support: support@flowsynk.com